Space, Staff and Systems

For product people, a big part of the job is understanding not only what motivates our users, but also the systems they are tied to – and how those two things tie together. As it turns out, the bond that connects them is formed by the tools we build and the best practices we develop around them. Listen here:

For product people, a big part of the job is understanding not only what motivates our users, but also the systems they are tied to – and how those two things tie together. As it turns out, the bond that connects them is formed by the tools we build and the best practices we develop around them.

We know these things thanks to digital anthropologists like Ali Colleen Neff, Ph.D., who joins Sean for this episode of the Product Momentum Podcast. To Ali, the role of digital anthropologist is to “think through with other product leaders what it means to make the tools and what it means to introduce them to cultures and systems.” Her research helps us understand the impact our products have on the individuals who use them and the systems in which they operate.

“The tools we build serve as an extension of ourselves,” she says. They enable us to achieve in ways that we wouldn’t be able to otherwise. But, she warns (citing media studies leader, Marshall McCluhan), the tools we build to address one problem can simultaneously foreclose other ideas.

Among Ali’s favorite research methods is directed storytelling, which helps us understand individuals’ thought and decision-making processes. Humans make up culture, so understanding individual stories is key to understanding culture. Tune in to catch some thought-provoking examples from Ali’s research.

You’ll also hear:

• Journey mapping as a tool to understand user engagement at all stages

• How to earn trust from customers

• The importance of collaboration between engineers and social scientists

• Key elements of successful teams that Ali has observed